AI-Powered Voice & Chat Agent with CRM Automation Overview
Designed and deployed an end-to-end AI automation system that streamlined customer communication and appointment management, reducing manual workload by 90% while improving lead conversion rates and CRM data accuracy.
Shared 10/5/2025
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{
"id": "rIlxiouzXCqLbqNg",
"meta": {
"instanceId": "97f7295ef8476e26a21a70e4d59b4e996d3089e5b709980a95afa3efa106827b",
"templateCredsSetupCompleted": true
},
"name": "Appointment Booking and Scheduling",
"tags": [],
"nodes": [
{
"id": "45d29598-7533-46ee-95a7-7f62cecca321",
"name": "Webhook",
"type": "n8n-nodes-base.webhook",
"position": [
0,
380
],
"webhookId": "e8a1faee-e305-4578-8375-230626c86904",
"parameters": {
"path": "e8a1faee-e305-4578-8375-230626c86904",
"options": {},
"httpMethod": "POST",
"responseMode": "responseNode"
},
"typeVersion": 2
},
{
"id": "6bc58233-ae3d-43b6-9570-f01342b747da",
"name": "Switch",
"type": "n8n-nodes-base.switch",
"position": [
260,
360
],
"parameters": {
"rules": {
"values": [
{
"outputKey": "outbound Call",
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "97e9bbd3-edba-4f4d-baf7-809bfdece17f",
"operator": {
"name": "filter.operator.equals",
"type": "string",
"operation": "equals"
},
"leftValue": "={{ $json.query['Event type'] }}",
"rightValue": "call-outbound"
}
]
},
"renameOutput": true
},
{
"outputKey": "Appointment Booking",
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "1a9dbcf0-80a4-45ae-b932-a393cdbd1caa",
"operator": {
"type": "string",
"operation": "equals"
},
"leftValue": "={{ $json.body.name }}",
"rightValue": "book_appointment_tool"
}
]
},
"renameOutput": true
},
{
"outputKey": "Inbound Call",
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "a9eb1d53-506e-4cb6-89a6-60a45796597a",
"operator": {
"name": "filter.operator.equals",
"type": "string",
"operation": "equals"
},
"leftValue": "={{ $json.body.event }}",
"rightValue": "call_inbound"
}
]
},
"renameOutput": true
},
{
"outputKey": "Call Ended",
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "369bc799-4510-4233-aa83-719ebeeb0c90",
"operator": {
"name": "filter.operator.equals",
"type": "string",
"operation": "equals"
},
"leftValue": "={{ $json.body.event }}",
"rightValue": "call_analyzed"
}
]
},
"renameOutput": true
}
]
},
"options": {}
},
"typeVersion": 3.2
},
{
"id": "ca812f00-1da8-4df0-8aa3-f9042fdaf708",
"name": "bookAppointment",
"type": "n8n-nodes-base.httpRequest",
"onError": "continueRegularOutput",
"position": [
1340,
380
],
"parameters": {
"url": "https://services.leadconnectorhq.com/calendars/events/appointments",
"method": "POST",
"options": {},
"jsonBody": "={\n \"calendarId\": \"{{ $('For Call').item.json.calendarId }}\",\n \"locationId\": \"{{ $('For Call').item.json.locationId }}\",\n \"contactId\": \"{{ $('For Call').item.json.contactId }}\",\n \"startTime\": \"{{ $json.message.content.startTime }}\"\n}",
"sendBody": true,
"sendHeaders": true,
"specifyBody": "json",
"authentication": "genericCredentialType",
"genericAuthType": "httpHeaderAuth",
"headerParameters": {
"parameters": [
{
"name": "Version",
"value": "2021-04-15"
}
]
}
},
"credentials": {
"httpHeaderAuth": {
"id": "YOUR_CREDENTIAL_ID",
"name": "API account"
}
},
"typeVersion": 4.2
},
{
"id": "6d752edb-cb5f-41c2-8cbd-1a278f8714e2",
"name": "addOneDay",
"type": "n8n-nodes-base.dateTime",
"position": [
2000,
160
],
"parameters": {
"options": {},
"duration": 2,
"magnitude": "={{ $json.startDate }}",
"operation": "addToDate"
},
"typeVersion": 2
},
{
"id": "68d0517b-063e-427c-9e3b-8f391c2ce24a",
"name": "HTTP Request2",
"type": "n8n-nodes-base.httpRequest",
"position": [
340,
-260
],
"parameters": {
"url": "https://api.retellai.com/v2/create-phone-call",
"body": "={{\n {\n \"from_number\": $json.body.from_number,\n \"to_number\": $json.body.to_number,\n \"retell_llm_dynamic_variables\": {\n \"customer_name\": $json.body.retell_llm_dynamic_variables.customer_name,\n \"email\": $json.body.retell_llm_dynamic_variables.email,\n \"contactId\": $json.body.retell_llm_dynamic_variables.ContactID\n }\n }\n}}",
"method": "POST",
"options": {},
"sendBody": true,
"contentType": "raw",
"sendHeaders": true,
"rawContentType": "application/json",
"headerParameters": {
"parameters": [
{
"name": "Authorization",
"value": "Bearer YOUR_BEARER_TOKEN"
}
]
}
},
"typeVersion": 4.2
},
{
"id": "47e10a07-cbdd-4eb7-a47c-ede00156be4f",
"name": "Respond to Webhook",
"type": "n8n-nodes-base.respondToWebhook",
"position": [
420,
1000
],
"parameters": {
"options": {},
"respondWith": "json",
"responseBody": "={\n \"call_inbound\": {\n \"dynamic_variables\": {\n \"contactId\": \"{{ $json.contactId }}\"\n }\n }\n}"
},
"typeVersion": 1.2
},
{
"id": "41b96060-d8ce-40cf-a787-9590688f2538",
"name": "creatcontact",
"type": "n8n-nodes-base.httpRequest",
"onError": "continueErrorOutput",
"position": [
-40,
1000
],
"parameters": {
"url": " https://services.leadconnectorhq.com/contacts/",
"method": "POST",
"options": {},
"sendBody": true,
"sendHeaders": true,
"authentication": "genericCredentialType",
"bodyParameters": {
"parameters": [
{
"name": "locationId",
"value": "7CXSHcISS8H6LYDZWiva"
},
{
"name": "phone",
"value": "={{ $('Webhook').item.json.body.call_inbound.from_number}}"
}
]
},
"genericAuthType": "httpHeaderAuth",
"headerParameters": {
"parameters": [
{
"name": "Version",
"value": "2021-04-15"
}
]
}
},
"credentials": {
"httpHeaderAuth": {
"id": "YOUR_CREDENTIAL_ID",
"name": "API account"
}
},
"typeVersion": 4.2
},
{
"id": "936e65bb-e36b-4596-9bbf-f84f3c00d825",
"name": "End Date",
"type": "n8n-nodes-base.dateTime",
"position": [
2200,
160
],
"parameters": {
"date": "={{ $json.newDate }}",
"format": "x",
"options": {},
"operation": "formatDate",
"outputFieldName": "endDate"
},
"typeVersion": 2
},
{
"id": "eb413790-b22e-44b6-9af7-74cf34423a9f",
"name": "Start Date",
"type": "n8n-nodes-base.dateTime",
"position": [
1800,
160
],
"parameters": {
"date": "={{ $('ISO 8601 Formatter').item.json.message.content.startTime }}",
"format": "x",
"options": {},
"operation": "formatDate",
"outputFieldName": "startDate"
},
"typeVersion": 2
},
{
"id": "dc0bc920-ec7f-4f2b-82de-3a0050e32b8f",
"name": "Sticky Note",
"type": "n8n-nodes-base.stickyNote",
"position": [
1760,
100
],
"parameters": {
"color": 2,
"width": 1040,
"height": 220,
"content": "## Getting Available Slots\n"
},
"typeVersion": 1
},
{
"id": "721715fd-1711-4d2c-b167-808dd1e2cb34",
"name": "Sticky Note1",
"type": "n8n-nodes-base.stickyNote",
"position": [
1240,
280
],
"parameters": {
"color": 6,
"width": 300,
"height": 280,
"content": "## Appointment Booking"
},
"typeVersion": 1
},
{
"id": "fea34bc8-1760-4fd5-a371-e258e9b969bb",
"name": "Sticky Note2",
"type": "n8n-nodes-base.stickyNote",
"position": [
920,
280
],
"parameters": {
"color": 5,
"width": 300,
"height": 280,
"content": "## Date Formatting\n### To ISO 8601"
},
"typeVersion": 1
},
{
"id": "b5fcafb5-6a2d-48b6-a20f-05f7b2796058",
"name": "Sticky Note3",
"type": "n8n-nodes-base.stickyNote",
"position": [
720,
220
],
"parameters": {
"color": 4,
"width": 180,
"height": 360,
"content": "## Setting IDs"
},
"typeVersion": 1
},
{
"id": "4c8e9f4a-1b87-44ae-89c2-fe573fa412cd",
"name": "Sticky Note4",
"type": "n8n-nodes-base.stickyNote",
"position": [
220,
280
],
"parameters": {
"color": 2,
"width": 220,
"height": 280,
"content": "## Choosing Functions"
},
"typeVersion": 1
},
{
"id": "f9691b4c-3805-4678-b2cf-b004d89f4636",
"name": "Sticky Note5",
"type": "n8n-nodes-base.stickyNote",
"position": [
-100,
860
],
"parameters": {
"width": 740,
"height": 400,
"content": "## Creating Contact"
},
"typeVersion": 1
},
{
"id": "03fce670-ba42-4e73-8875-1b9453e1b535",
"name": "Sticky Note6",
"type": "n8n-nodes-base.stickyNote",
"position": [
-80,
-480
],
"parameters": {
"color": 3,
"width": 1000,
"height": 560,
"content": "## Outbound Calling"
},
"typeVersion": 1
},
{
"id": "473d310f-d5fc-4177-bc5d-cbbf1315f919",
"name": "Sticky Note7",
"type": "n8n-nodes-base.stickyNote",
"position": [
2820,
340
],
"parameters": {
"color": 3,
"width": 680,
"height": 240,
"content": "## Successful Booking Acknowledgement"
},
"typeVersion": 1
},
{
"id": "0c96ed57-9c46-4e34-b25b-ae02eb0fbec3",
"name": "Sticky Note8",
"type": "n8n-nodes-base.stickyNote",
"position": [
-100,
280
],
"parameters": {
"color": 3,
"width": 300,
"height": 280,
"content": "## Recieving Input\n### Inbound/ Outbound\n### Function calls"
},
"typeVersion": 1
},
{
"id": "f093b98c-27fb-46b0-abe2-17e7b0d50426",
"name": "Sticky Note9",
"type": "n8n-nodes-base.stickyNote",
"position": [
1860,
600
],
"parameters": {
"color": 3,
"width": 440,
"height": 240,
"content": "## Post Call data Ingestion"
},
"typeVersion": 1
},
{
"id": "780ec1a0-45f4-4055-ad46-27ff42e1409d",
"name": "Sticky Note10",
"type": "n8n-nodes-base.stickyNote",
"position": [
2820,
100
],
"parameters": {
"color": 4,
"width": 680,
"height": 220,
"content": "## Slots Available Acknowledgement"
},
"typeVersion": 1
},
{
"id": "c4178143-fa14-4d25-b477-c12eefd442c2",
"name": "Sticky Note11",
"type": "n8n-nodes-base.stickyNote",
"position": [
1560,
280
],
"parameters": {
"color": 4,
"width": 180,
"height": 280,
"content": "## IF Error Exists"
},
"typeVersion": 1
},
{
"id": "cf70e686-21cd-48ff-a086-c17a5bf66987",
"name": "ISO 8601 Formatter",
"type": "@n8n/n8n-nodes-langchain.openAi",
"position": [
940,
380
],
"parameters": {
"modelId": {
"__rl": true,
"mode": "list",
"value": "gpt-4o",
"cachedResultName": "GPT-4O"
},
"options": {},
"messages": {
"values": [
{
"role": "system",
"content": "You are a time formatting system that converts natural language time expressions into ISO 8601 date/time formats. Your task is to:\n\n1. Parse the natural language time provided.\n2. Calculate the `startTime` in ISO 8601 format, using the Eastern Time Zone.\n\n### Input Details:\nYou will receive JSON input with the following fields:\n- `currentTime`: The current date and time in ISO 8601 format (e.g., \"2025-01-20T12:00:00-05:00\").\n- `naturalLanguageTime`: A natural language time expression (e.g., \"tomorrow at 2PM\").\n\n### Output Format:\nReturn your result as JSON with the following structure:\n```json\n{\n \"startTime\": \"<ISO 8601 start time>\"\n}\n\n### Example input:\n{\n \"currentTime\": \"2025-01-20T12:00:00-05:00\",\n \"naturalLanguageTime\": \"tomorrow at 2PM\"\n}\n\n### Example output:\n{\n \"startTime\": \"2025-01-21T14:00:00-05:00\"\n}\n"
},
{
"content": "={“currentTime”: “{{$now}}”, “naturalLanguageTime”: “{{ $('Switch').item.json.body.args.requested_appointment }}”}"
}
]
},
"jsonOutput": true
},
"credentials": {
"openAiApi": {
"id": "YOUR_OPENAI_CREDENTIAL_ID",
"name": "OpenAI account"
}
},
"typeVersion": 1.8
},
{
"id": "ed5ae816-dc2a-477e-b68a-830854602ec4",
"name": "If",
"type": "n8n-nodes-base.if",
"position": [
1600,
380
],
"parameters": {
"options": {},
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "f5771fd6-8477-4941-aaba-39211350725d",
"operator": {
"type": "number",
"operation": "exists",
"singleValue": true
},
"leftValue": "={{ $json.error.status }}",
"rightValue": ""
}
]
}
},
"typeVersion": 2.2
},
{
"id": "749b6e35-e976-417f-bb8d-fe025bcc83a2",
"name": "Get Available Slots",
"type": "n8n-nodes-base.httpRequest",
"position": [
2420,
160
],
"parameters": {
"url": "=https://services.leadconnectorhq.com/calendars/{{ $('For Call').item.json.calendarId }}/free-slots",
"options": {},
"sendQuery": true,
"sendHeaders": true,
"authentication": "genericCredentialType",
"genericAuthType": "httpHeaderAuth",
"queryParameters": {
"parameters": [
{
"name": "=startDate",
"value": "={{ $('Start Date').item.json.startDate }}"
},
{
"name": "endDate",
"value": "={{ $json.endDate }}"
}
]
},
"headerParameters": {
"parameters": [
{
"name": "Version",
"value": "2021-04-15"
}
]
}
},
"credentials": {
"httpHeaderAuth": {
"id": "YOUR_CREDENTIAL_ID",
"name": "API account"
}
},
"typeVersion": 4.2
},
{
"id": "d1e45b50-bb27-4ee9-b782-2b5eb20ea9c7",
"name": "Open Slots",
"type": "n8n-nodes-base.respondToWebhook",
"position": [
2860,
160
],
"parameters": {
"options": {},
"respondWith": "json",
"responseBody": "={\n \"result\": \"That slot is not available. Here are some open slots: {{ $json[\"2025-10-03\"].slots }}, {{ $json[\"2025-10-06\"].slots }}\"\n}"
},
"typeVersion": 1.1
},
{
"id": "fca0bd57-217e-4c81-a53a-77665cd58198",
"name": "set contact id",
"type": "n8n-nodes-base.set",
"position": [
180,
880
],
"parameters": {
"options": {},
"assignments": {
"assignments": [
{
"id": "2eca4e3a-831d-400e-85e7-94cb36c74ad2",
"name": "contactId",
"type": "string",
"value": "={{$json.contact.id}}"
}
]
}
},
"typeVersion": 3.4
},
{
"id": "55ee47fb-d6a9-42be-a4c7-7bb6a0b71688",
"name": "Successful Booking",
"type": "n8n-nodes-base.respondToWebhook",
"position": [
2860,
400
],
"parameters": {
"options": {},
"respondWith": "json",
"responseBody": "={\n \"result\": \"I've booked your appointment for {{ $('ISO 8601 Formatter').item.json.message.content.startTime }}\"\n}"
},
"typeVersion": 1.2
},
{
"id": "aeb59d98-7a25-4725-bded-1c6edd1ef068",
"name": "Data Preprocessing",
"type": "n8n-nodes-base.code",
"position": [
1920,
660
],
"parameters": {
"jsCode": "// Function to perform the full cleaning (kept for context)\nconst fullCleanup = (text) => {\n if (typeof text !== 'string') {\n return '';\n }\n // Regexes (kept for context)\n const CLEANUP_REGEX = /(\\r\\n|\\n|\\r|\\\\n)/gm;\n const MULTI_SPACE_REGEX = /\\s\\s+/g;\n\n // 1. Replace all newlines (and escaped newlines) with a single space\n let cleanedText = text.replace(CLEANUP_REGEX, ' ');\n // 2. Replace all multiple spaces (including new spaces from step 1) with a single space\n cleanedText = cleanedText.replace(MULTI_SPACE_REGEX, ' ');\n // 3. Trim any leading/trailing spaces\n return cleanedText.trim();\n};\n\nconst output = [];\n\nfor (const item of $input.all()) {\n const json = item.json;\n\n // --- 1. Safely extract and clean Transcript ---\n let rawTranscript = '';\n try {\n rawTranscript = json.body.call.transcript;\n } catch (e) {\n rawTranscript = '';\n }\n const cleanedTranscript = fullCleanup(rawTranscript); // Apply the function\n\n // --- 2. Format Duration (from milliseconds to HH:MM:SS) ---\n let formattedDuration = '00:00:00';\n try {\n const durationMs = json.body.call.duration_ms;\n if (typeof durationMs === 'number' && durationMs > 0) {\n formattedDuration = new Date(durationMs).toISOString().substr(11, 8);\n }\n } catch (e) {\n // formattedDuration remains '00:00:00' on error\n }\n\n // --- 3. Safely get and Clean other required values ---\n\n // Appointment Status - CORRECTED LOGIC\n let appointmentStatus = 'undefined';\n try {\n // Correct path to appointment_info within the current 'json' item\n const appointmentInfo = json.body.call.call_analysis.custom_analysis_data.appointment_info;\n if (appointmentInfo !== null && appointmentInfo !== undefined) {\n // Convert to string, assuming it's a simple value (like a status string or boolean)\n appointmentStatus = String(appointmentInfo);\n }\n } catch (e) {\n // If any part of the path is null/undefined, it defaults to 'undefined' set above\n }\n\n // Recording URL and Disconnection Reason\n const recordingUrl = json.body?.call?.recording_url || '';\n const disconnectionReason = json.body?.call?.disconnection_reason || '';\n\n // Detailed Call Summary - Extract and Clean\n let rawDetailedCallSummary = '';\n try {\n rawDetailedCallSummary = json.body.call.call_analysis.custom_analysis_data.detailed_call_summary;\n } catch (e) {\n rawDetailedCallSummary = '';\n }\n const cleanedDetailedCallSummary = fullCleanup(rawDetailedCallSummary); // Apply the function\n\n // NEW: Safely get User Sentiment\n let userSentiment = '';\n try {\n userSentiment = json.body.call.call_analysis.user_sentiment || '';\n } catch (e) {\n userSentiment = '';\n }\n\n // --- 4. Prepare the Final Output Structure ---\n output.push({\n json: {\n customFields: [\n {\n \"id\": \"nWM7SzcOoEl4PCfymWe3\",\n \"field_value\": cleanedTranscript\n },\n {\n \"id\": \"01gG4gsZCm4le2h3pTFw\",\n \"field_value\": formattedDuration\n },\n {\n \"id\": \"PsG0LQ8mWOe7JqDJivHA\",\n \"field_value\": appointmentStatus // Now correctly set\n },\n {\n \"id\": \"iTFD8OLVnFIWSezWhU2c\",\n \"field_value\": recordingUrl\n },\n {\n \"id\": \"UBDsU3VRZ4mKFJL5B825\",\n \"field_value\": disconnectionReason\n },\n {\n \"id\": \"W5ptzXN5tbvWMvtWYBWw\",\n \"field_value\": cleanedDetailedCallSummary\n },\n {\n \"id\": \"S3wk0EcfzUalMBVwYslL\",\n \"field_value\": userSentiment\n }\n ]\n }\n });\n}\n\nreturn output;"
},
"typeVersion": 2
},
{
"id": "0d37cfef-e263-47b1-b8f0-7018066e275a",
"name": "Call Answered",
"type": "n8n-nodes-base.httpRequest",
"position": [
2640,
1140
],
"parameters": {
"url": "=https://services.leadconnectorhq.com/contacts/{{ $('Webhook').item.json.body.call.retell_llm_dynamic_variables.contactId }}/tags",
"body": "={\n \"tags\": [\"answered\"]\n}",
"method": "POST",
"options": {},
"sendBody": true,
"contentType": "raw",
"sendHeaders": true,
"authentication": "genericCredentialType",
"rawContentType": "application/json",
"genericAuthType": "httpHeaderAuth",
"headerParameters": {
"parameters": [
{
"name": "Version",
"value": "2021-07-28"
},
{
"name": "content-type",
"value": "application/json"
}
]
}
},
"credentials": {
"httpHeaderAuth": {
"id": "YOUR_CREDENTIAL_ID",
"name": "API account"
}
},
"typeVersion": 4.2
},
{
"id": "4990a588-67d5-4154-b35b-510322056c1f",
"name": "Not Connected",
"type": "n8n-nodes-base.httpRequest",
"position": [
2640,
1480
],
"parameters": {
"url": "=https://services.leadconnectorhq.com/contacts/{{ $('Webhook').item.json.body.call.retell_llm_dynamic_variables.contactId }}/tags",
"body": "={\n \"tags\": [\"call did not connect\"]\n}",
"method": "POST",
"options": {},
"sendBody": true,
"contentType": "raw",
"sendHeaders": true,
"authentication": "genericCredentialType",
"rawContentType": "application/json",
"genericAuthType": "httpHeaderAuth",
"headerParameters": {
"parameters": [
{
"name": "Version",
"value": "2021-07-28"
},
{
"name": "content-type",
"value": "application/json"
}
]
}
},
"credentials": {
"httpHeaderAuth": {
"id": "YOUR_CREDENTIAL_ID",
"name": "API account"
}
},
"typeVersion": 4.2
},
{
"id": "984c2753-a8a7-480f-9d30-601798c83f27",
"name": "Not Answered",
"type": "n8n-nodes-base.httpRequest",
"position": [
2640,
1300
],
"parameters": {
"url": "=https://services.leadconnectorhq.com/contacts/{{ $('Webhook').item.json.body.call.retell_llm_dynamic_variables.contactId }}/tags",
"body": "={\n \"tags\": [\"dna\"]\n}",
"method": "POST",
"options": {},
"sendBody": true,
"contentType": "raw",
"sendHeaders": true,
"authentication": "genericCredentialType",
"rawContentType": "application/json",
"genericAuthType": "httpHeaderAuth",
"headerParameters": {
"parameters": [
{
"name": "Version",
"value": "2021-07-28"
},
{
"name": "content-type",
"value": "application/json"
}
]
}
},
"credentials": {
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"name": "API account"
}
},
"typeVersion": 4.2
},
{
"id": "50d7d0c4-e635-4f70-8f20-0a54479b7bf0",
"name": "Don't Contact",
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2640,
1660
],
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"url": "=https://services.leadconnectorhq.com/contacts/{{ $('Webhook').item.json.body.call.retell_llm_dynamic_variables.contactId }}/tags",
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"method": "POST",
"options": {},
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"sendHeaders": true,
"authentication": "genericCredentialType",
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}
},
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}
},
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},
{
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2640,
1840
],
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"url": "=https://services.leadconnectorhq.com/contacts/{{ $('Webhook').item.json.body.call.retell_llm_dynamic_variables.contactId }}/tags",
"body": "={\n \"tags\": [\"answered\",\"call transfer\"]\n}",
"method": "POST",
"options": {},
"sendBody": true,
"contentType": "raw",
"sendHeaders": true,
"authentication": "genericCredentialType",
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"genericAuthType": "httpHeaderAuth",
"headerParameters": {
"parameters": [
{
"name": "Version",
"value": "2021-07-28"
},
{
"name": "content-type",
"value": "application/json"
}
]
}
},
"credentials": {
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"id": "YOUR_CREDENTIAL_ID",
"name": "API account"
}
},
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},
{
"id": "1deb181a-8e4b-4cff-9692-9f4e0911b7ef",
"name": "Add Tags",
"type": "n8n-nodes-base.switch",
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1920,
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],
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{
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"leftValue": "",
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{
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},
"leftValue": "={{ $('Data Preprocessing').item.json.customFields[4].field_value }}",
"rightValue": "agent_hangup"
}
]
},
"renameOutput": true
},
{
"outputKey": "Answered",
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"leftValue": "={{ $('Data Preprocessing').item.json.customFields[4].field_value }}",
"rightValue": "user_hangup"
}
]
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},
{
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},
"leftValue": "={{ $('Data Preprocessing').item.json.customFields[4].field_value }}",
"rightValue": "max_duration_reached"
}
]
},
"renameOutput": true
},
{
"outputKey": "DNA",
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"typeValidation": "strict"
},
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{
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},
"leftValue": "={{ $('Data Preprocessing').item.json.customFields[4].field_value }}",
"rightValue": "voicemail_reached"
}
]
},
"renameOutput": true
},
{
"outputKey": "DNA",
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"leftValue": "",
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},
"combinator": "and",
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{
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"operator": {
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"operation": "equals"
},
"leftValue": "={{ $('Data Preprocessing').item.json.customFields[4].field_value }}",
"rightValue": "dial_no_answer"
}
]
},
"renameOutput": true
},
{
"outputKey": "DNA",
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},
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"operator": {
"type": "string",
"operation": "empty",
"singleValue": true
},
"leftValue": "={{ $('Data Preprocessing').item.json.customFields[4].field_value }}",
"rightValue": ""
}
]
},
"renameOutput": true
},
{
"outputKey": "NOT CONNECTED",
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},
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"rightValue": "dial_busy"
}
]
},
"renameOutput": true
},
{
"outputKey": "NOT CONNECTED",
"conditions": {
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{
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},
"leftValue": "={{ $('Data Preprocessing').item.json.customFields[4].field_value }}",
"rightValue": "dial_failed"
}
]
},
"renameOutput": true
},
{
"outputKey": "DNC",
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"options": {
"version": 2,
"leftValue": "",
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},
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},
"leftValue": "={{ $('Data Preprocessing').item.json.customFields[4].field_value }}",
"rightValue": "invalid_destination"
}
]
},
"renameOutput": true
},
{
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"options": {
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},
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{
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"operation": "equals"
},
"leftValue": "={{ $('Data Preprocessing').item.json.customFields[4].field_value }}",
"rightValue": "marked_as_spam"
}
]
},
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},
{
"outputKey": "DNC",
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"leftValue": "",
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"operation": "equals"
},
"leftValue": "={{ $('Data Preprocessing').item.json.customFields[4].field_value }}",
"rightValue": "scam_detected"
}
]
},
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},
{
"outputKey": "CALL TRANSFER",
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{
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"rightValue": "call_transfer"
}
]
},
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},
{
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{
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],
"parameters": {
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"width": 1740,
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"content": "## Adding Tags to contacts"
},
"typeVersion": 1
},
{
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],
"parameters": {
"url": "=https://services.leadconnectorhq.com/contacts/{{ $('Webhook').item.json.body.call.retell_llm_dynamic_variables.contactId }}/tags",
"body": "={\n \"tags\": [\"error\"]\n}",
"method": "POST",
"options": {},
"sendBody": true,
"contentType": "raw",
"sendHeaders": true,
"authentication": "genericCredentialType",
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"headerParameters": {
"parameters": [
{
"name": "Version",
"value": "2021-07-28"
},
{
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}
]
}
},
"credentials": {
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}
},
"typeVersion": 4.2
},
{
"id": "456cb72a-0fc3-4c92-ba73-c059e4d864a9",
"name": "If Error Detected",
"type": "n8n-nodes-base.if",
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1920,
980
],
"parameters": {
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"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "or",
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{
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},
"leftValue": "={{ $('Data Preprocessing').item.json.customFields[4].id }}",
"rightValue": "concurrency_limit_reached"
},
{
"id": "39aa5a8b-f9b6-45ba-97c2-a61d1980f1f4",
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"operation": "equals"
},
"leftValue": "={{ $('Data Preprocessing').item.json.customFields[4].field_value }}",
"rightValue": "error_no_audio_received"
},
{
"id": "685e4520-922b-4738-9a7e-61d69cc3849f",
"operator": {
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"operation": "equals"
},
"leftValue": "={{ $('Data Preprocessing').item.json.customFields[4].field_value }}",
"rightValue": "error_asr"
},
{
"id": "7e264d68-6689-4a37-a831-9d69abc009c8",
"operator": {
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},
"leftValue": "={{ $('Data Preprocessing').item.json.customFields[4].field_value }}",
"rightValue": "error_retell"
},
{
"id": "1cf82471-fd0b-4ab7-9e67-c2fc43b0785b",
"operator": {
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},
"leftValue": "={{ $('Data Preprocessing').item.json.customFields[4].field_value }}",
"rightValue": "error_unknown"
},
{
"id": "44d9ff65-b856-4b26-afdb-4ebd6e1f00a7",
"operator": {
"name": "filter.operator.equals",
"type": "string",
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},
"leftValue": "={{ $('Data Preprocessing').item.json.customFields[4].field_value }}",
"rightValue": "registered_call_timeout"
}
]
}
},
"typeVersion": 2.2
},
{
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3340,
1400
],
"parameters": {
"url": "=https://services.leadconnectorhq.com/contacts/{{ $('Webhook').item.json.body.call.retell_llm_dynamic_variables.contactId }}/tags",
"body": "={\n \"tags\": [\"appointment confirmed\"]\n}",
"method": "POST",
"options": {},
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"contentType": "raw",
"sendHeaders": true,
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{
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},
{
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},
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},
{
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2960,
1320
],
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"leftValue": "",
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},
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{
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"operator": {
"name": "filter.operator.equals",
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"operation": "equals"
},
"leftValue": "={{ $('Webhook').item.json.body.call.call_analysis.custom_analysis_data.appointment_info }}",
"rightValue": "Success"
}
]
}
},
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},
{
"id": "08e01544-f436-4c44-9ad6-d66822414871",
"name": "Inbound Call",
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"position": [
880,
1000
],
"parameters": {
"url": "=https://services.leadconnectorhq.com/contacts/{{ $json.contactId }}/tags",
"body": "={\n \"tags\": [\"inbound call\"]\n}",
"method": "POST",
"options": {},
"sendBody": true,
"contentType": "raw",
"sendHeaders": true,
"authentication": "genericCredentialType",
"rawContentType": "application/json",
"genericAuthType": "httpHeaderAuth",
"headerParameters": {
"parameters": [
{
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"value": "2021-07-28"
},
{
"name": "content-type",
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}
]
}
},
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},
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},
{
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],
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"width": 400,
"height": 400,
"content": "## Inbound Tagging"
},
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},
{
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"name": "Edit Fields",
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],
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"assignments": [
{
"id": "3deb5683-0f79-4738-87f8-624f42d1a98a",
"name": "contactId",
"type": "string",
"value": "={{ $json.contactId }}"
}
]
}
},
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},
{
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180,
1120
],
"parameters": {
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"assignments": {
"assignments": [
{
"id": "b22b42ea-9830-46f2-96bf-d43d8028c7f8",
"name": "contactId",
"type": "string",
"value": "={{$json.error.message.match(/[\\\\]?\"contactId[\\\\]?\":\\s*[\\\\]?\"([^\"\\\\]+)[\\\\]?\"/)?.[1]}}"
}
]
}
},
"typeVersion": 3.4
},
{
"id": "e241c32c-da0e-4f1f-b553-18b9474c3e05",
"name": "Successful Booking to GHL",
"type": "n8n-nodes-base.httpRequest",
"position": [
3340,
400
],
"parameters": {
"url": "https://services.leadconnectorhq.com/hooks/7CXSHcISS8H6LYDZWiva/webhook-trigger/ab217252-5ac4-4c52-8cf6-bcf00aafa64a",
"body": "={\n \"contactId\": \"{{ $('Webhook').item.json.body.chat.retell_llm_dynamic_variables.contactId }}\",\n \"content\": \"Great! Your Appointment is successfully booked for {{ $json.message.content.humanFriendly }}\"\n}",
"method": "POST",
"options": {},
"sendBody": true,
"contentType": "raw",
"rawContentType": "application/json"
},
"typeVersion": 4.2
},
{
"id": "d196a7dd-faf2-46ea-95ad-3bf39dfd12eb",
"name": "Human Friendly Time Formatter",
"type": "@n8n/n8n-nodes-langchain.openAi",
"position": [
3040,
400
],
"parameters": {
"modelId": {
"__rl": true,
"mode": "list",
"value": "gpt-4o",
"cachedResultName": "GPT-4O"
},
"options": {},
"messages": {
"values": [
{
"role": "system",
"content": "You are a time formatting system that converts **ISO FORMAT TO HUMAN FRIENDLY** natural language time expressions date/time formats.\n"
},
{
"content": "={“currentTime”: “{{$now}}”, “ISO FORMATE”: “{{ $('ISO 8601 Formatter').item.json.message.content.startTime }}”}"
}
]
},
"jsonOutput": true
},
"credentials": {
"openAiApi": {
"id": "YOUR_OPENAI_CREDENTIAL_ID",
"name": "OpenAI account"
}
},
"typeVersion": 1.8
},
{
"id": "679630a3-ddb0-407c-9556-d4945249863a",
"name": "Successful Booking to GHL1",
"type": "n8n-nodes-base.httpRequest",
"position": [
3340,
160
],
"parameters": {
"url": "https://services.leadconnectorhq.com/hooks/7CXSHcISS8H6LYDZWiva/webhook-trigger/ab217252-5ac4-4c52-8cf6-bcf00aafa64a",
"body": "={\n \"contactId\": \"{{ $('Webhook').item.json.body.chat.retell_llm_dynamic_variables.contactId }}\",\n \"content\": \"That slot is not available. {{ $json.message.content.replace(/\\n/g, '') }}\"\n}",
"method": "POST",
"options": {},
"sendBody": true,
"contentType": "raw",
"rawContentType": "application/json"
},
"typeVersion": 4.2
},
{
"id": "38514a96-da16-40bd-bde6-0dcb067d4273",
"name": "Human Friendly Time Formatter1",
"type": "@n8n/n8n-nodes-langchain.openAi",
"position": [
3040,
160
],
"parameters": {
"modelId": {
"__rl": true,
"mode": "list",
"value": "gpt-4o",
"cachedResultName": "GPT-4O"
},
"options": {},
"messages": {
"values": [
{
"role": "system",
"content": "You are a time formatting system that converts **ISO FORMAT TO HUMAN FRIENDLY** natural language time expressions date/time formats.\n\nresponse:\nHere are the avaIlable slots :\n[slots]\n\n\n"
},
{
"content": "={“currentTime”: “{{$now}}”, “ISO FORMATE”: “{{ $json[\"2025-10-03\"].slots }} {{ $json[\"2025-10-06\"].slots }}, ”}"
}
]
}
},
"credentials": {
"openAiApi": {
"id": "YOUR_OPENAI_CREDENTIAL_ID",
"name": "OpenAI account"
}
},
"typeVersion": 1.8
},
{
"id": "72e84b7e-3108-4887-bdd4-a6e72b701bb6",
"name": "Webhook2",
"type": "n8n-nodes-base.webhook",
"position": [
-60,
1620
],
"webhookId": "eeb11d3c-edc6-4202-aaf5-1f5fca45d729",
"parameters": {
"path": "eeb11d3c-edc6-4202-aaf5-1f5fca45d729",
"options": {},
"httpMethod": "POST",
"responseMode": "lastNode"
},
"typeVersion": 2
},
{
"id": "9d2d8626-7246-4425-b401-2002375b8c09",
"name": "HTTP Request4",
"type": "n8n-nodes-base.httpRequest",
"onError": "continueRegularOutput",
"position": [
160,
1620
],
"parameters": {
"url": "=https://api.retellai.com/get-chat/{{ $json.body.Chat_Id }}",
"options": {},
"sendHeaders": true,
"headerParameters": {
"parameters": [
{
"name": "Authorization",
"value": "Bearer YOUR_BEARER_TOKEN"
}
]
}
},
"typeVersion": 4.2
},
{
"id": "1182931e-5bf2-4dde-8316-46f21b1a8392",
"name": "HTTP Request5",
"type": "n8n-nodes-base.httpRequest",
"position": [
1220,
1620
],
"parameters": {
"url": "=https://api.retellai.com/create-chat-completion",
"body": "={\n \"chat_id\": \"{{ $json.chat_id }}\",\n \"content\": \"{{ $('Webhook2').item.json.body.message }}\"\n}",
"method": "POST",
"options": {},
"sendBody": true,
"contentType": "raw",
"sendHeaders": true,
"rawContentType": "application/json",
"headerParameters": {
"parameters": [
{
"name": "content-type",
"value": "application/json"
},
{
"name": "Authorization",
"value": "Bearer YOUR_BEARER_TOKEN"
}
]
}
},
"typeVersion": 4.2
},
{
"id": "c4c70797-d9ce-40da-ad26-9275c89a1f66",
"name": "Chat Id Input2",
"type": "n8n-nodes-base.set",
"position": [
1040,
1480
],
"parameters": {
"options": {},
"assignments": {
"assignments": [
{
"id": "46fab7f9-c97b-4af5-8995-54351fd7d9f6",
"name": "chat_id",
"type": "string",
"value": "={{ $('Create Chat Session').item.json.chat_id }}"
}
]
}
},
"typeVersion": 3.4
},
{
"id": "b227ce51-70e5-4763-849c-727c3f3d9964",
"name": "Chat Id Input3",
"type": "n8n-nodes-base.set",
"position": [
800,
1780
],
"parameters": {
"options": {},
"assignments": {
"assignments": [
{
"id": "dc21a006-396e-48a5-b016-ada9ad9c5cdb",
"name": "chat_id",
"type": "string",
"value": "={{ $json.chat_id }}"
}
]
}
},
"typeVersion": 3.4
},
{
"id": "700ec44c-f9be-45b4-b1ed-4143a0745148",
"name": "Sticky Note15",
"type": "n8n-nodes-base.stickyNote",
"position": [
-100,
1400
],
"parameters": {
"color": 2,
"width": 1840,
"height": 580,
"content": "## AI Chat Agent"
},
"typeVersion": 1
},
{
"id": "123e1cdf-f555-470e-bc55-1d62e1b0e150",
"name": "If chat session Exists1",
"type": "n8n-nodes-base.if",
"position": [
380,
1620
],
"parameters": {
"options": {},
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "474062df-e43e-4fe4-a399-4864969b9da1",
"operator": {
"type": "number",
"operation": "equals"
},
"leftValue": "={{ $json.error.status }}",
"rightValue": 404
}
]
}
},
"typeVersion": 2.2
},
{
"id": "7552e5a4-0c09-45da-8a29-7854d2e2f07c",
"name": "Creat Chat Id GHL1",
"type": "n8n-nodes-base.httpRequest",
"position": [
800,
1480
],
"parameters": {
"url": "=https://services.leadconnectorhq.com/contacts/{{ $('Webhook2').item.json.body.contactId }}",
"body": "={\n \"customFields\": [\n {\n \"id\": \"Rq0WysYjIpwoDxQ6gzxI\",\n \"value\": \"{{ $json.chat_id }}\"\n }\n ]\n}",
"method": "PUT",
"options": {},
"sendBody": true,
"contentType": "raw",
"sendHeaders": true,
"authentication": "genericCredentialType",
"rawContentType": "application/json",
"genericAuthType": "httpHeaderAuth",
"headerParameters": {
"parameters": [
{
"name": "Version",
"value": "2021-07-28"
},
{
"name": "content-type",
"value": "application/json"
}
]
}
},
"credentials": {
"httpHeaderAuth": {
"id": "YOUR_CREDENTIAL_ID",
"name": "API account"
}
},
"typeVersion": 4.2
},
{
"id": "e1422695-be49-4902-b011-1ce38cf5cdda",
"name": "Respond to GHL1",
"type": "n8n-nodes-base.httpRequest",
"position": [
1520,
1620
],
"parameters": {
"url": "https://services.leadconnectorhq.com/hooks/7CXSHcISS8H6LYDZWiva/webhook-trigger/ab217252-5ac4-4c52-8cf6-bcf00aafa64a",
"body": "={\n \"contactId\": \"{{ $('Webhook2').item.json.body.contactId }}\",\n \"role\": \"{{ $json.messages[0].role }}\",\n \"created_timestamp\": \"{{ $json.messages[0].created_timestamp }}\",\n \"content\": \"{{ $json.messages[0].content.replace(/\\n/g, ' ') }}\"\n}",
"method": "POST",
"options": {},
"sendBody": true,
"contentType": "raw",
"rawContentType": "application/json"
},
"typeVersion": 4.2
},
{
"id": "aaabfa2d-ef85-4286-8256-02c274a54d66",
"name": "Add Sentiment",
"type": "n8n-nodes-base.httpRequest",
"position": [
3340,
1240
],
"parameters": {
"url": "=https://services.leadconnectorhq.com/contacts/{{ $('Webhook').item.json.body.call.retell_llm_dynamic_variables.contactId }}/tags",
"body": "={\n \"tags\": [\"{{ $('Webhook').item.json.body.call.call_analysis.user_sentiment }}\"]\n}",
"method": "POST",
"options": {},
"sendBody": true,
"contentType": "raw",
"sendHeaders": true,
"authentication": "genericCredentialType",
"rawContentType": "application/json",
"genericAuthType": "httpHeaderAuth",
"headerParameters": {
"parameters": [
{
"name": "Version",
"value": "2021-07-28"
},
{
"name": "content-type",
"value": "application/json"
}
]
}
},
"credentials": {
"httpHeaderAuth": {
"id": "YOUR_CREDENTIAL_ID",
"name": "API account"
}
},
"typeVersion": 4.2
},
{
"id": "3bb59f99-be4e-4188-b5a6-085aa5baa5fa",
"name": "HTTP Request1",
"type": "n8n-nodes-base.httpRequest",
"position": [
3280,
2060
],
"parameters": {
"url": "=https://services.leadconnectorhq.com/locations/7CXSHcISS8H6LYDZWiva/tags",
"options": {},
"sendHeaders": true,
"authentication": "genericCredentialType",
"genericAuthType": "httpHeaderAuth",
"headerParameters": {
"parameters": [
{
"name": "Version",
"value": "2021-07-28"
},
{
"name": "content-type",
"value": "application/json"
}
]
}
},
"credentials": {
"httpHeaderAuth": {
"id": "YOUR_CREDENTIAL_ID",
"name": "API account"
}
},
"typeVersion": 4.2
},
{
"id": "ca0c7590-3d5b-420c-b24b-df89def3c10a",
"name": "If1",
"type": "n8n-nodes-base.if",
"position": [
2960,
1060
],
"parameters": {
"options": {},
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "1e50f115-5142-492d-80c6-458c3028e258",
"operator": {
"type": "boolean",
"operation": "true",
"singleValue": true
},
"leftValue": "={{ $('Webhook').item.json.body.call.call_analysis.custom_analysis_data.dnc }}",
"rightValue": ""
}
]
}
},
"typeVersion": 2.2
},
{
"id": "e7950daa-84d0-401f-877e-1f3626652223",
"name": "dnc",
"type": "n8n-nodes-base.httpRequest",
"position": [
3340,
1080
],
"parameters": {
"url": "=https://services.leadconnectorhq.com/contacts/{{ $('Webhook').item.json.body.call.retell_llm_dynamic_variables.contactId }}/tags",
"body": "={\n \"tags\": [\"dnc\"]\n}",
"method": "POST",
"options": {},
"sendBody": true,
"contentType": "raw",
"sendHeaders": true,
"authentication": "genericCredentialType",
"rawContentType": "application/json",
"genericAuthType": "httpHeaderAuth",
"headerParameters": {
"parameters": [
{
"name": "Version",
"value": "2021-07-28"
},
{
"name": "content-type",
"value": "application/json"
}
]
}
},
"credentials": {
"httpHeaderAuth": {
"id": "YOUR_CREDENTIAL_ID",
"name": "API account"
}
},
"typeVersion": 4.2
},
{
"id": "783ac889-7f4e-4099-b5f2-4d1a55d7615d",
"name": "Switching Request Type",
"type": "n8n-nodes-base.if",
"position": [
520,
360
],
"parameters": {
"options": {},
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "01681a71-0c15-4109-8b17-7e549f5143c5",
"operator": {
"type": "string",
"operation": "exists",
"singleValue": true
},
"leftValue": "={{ $json.body.call.retell_llm_dynamic_variables.contactId }}",
"rightValue": ""
}
]
}
},
"typeVersion": 2.2
},
{
"id": "63f8325a-7c82-4fab-a171-a53fe86df593",
"name": "For Call",
"type": "n8n-nodes-base.set",
"position": [
760,
280
],
"parameters": {
"options": {},
"assignments": {
"assignments": [
{
"id": "a3b74554-5ef7-4fcf-a5ad-8f8146b1095b",
"name": "locationId",
"type": "string",
"value": "7CXSHcISS8H6LYDZWiva"
},
{
"id": "067723ad-1518-48dd-a60a-85b6d4aff62a",
"name": "contactId",
"type": "string",
"value": "={{ $json.body.call.retell_llm_dynamic_variables.contactId }}"
},
{
"id": "ceca4d68-e3bf-4f3d-bdb5-9539118104af",
"name": "calendarId",
"type": "string",
"value": "sYe6ePU9xf6TSphIEG8W"
}
]
}
},
"typeVersion": 3.4
},
{
"id": "d0e679ce-4b92-4466-9b39-416c8e5fbe60",
"name": "For Chat",
"type": "n8n-nodes-base.set",
"position": [
760,
440
],
"parameters": {
"options": {},
"assignments": {
"assignments": [
{
"id": "a3b74554-5ef7-4fcf-a5ad-8f8146b1095b",
"name": "locationId",
"type": "string",
"value": "7CXSHcISS8H6LYDZWiva"
},
{
"id": "067723ad-1518-48dd-a60a-85b6d4aff62a",
"name": "contactId",
"type": "string",
"value": "={{ $json.body.chat.retell_llm_dynamic_variables.contactId }}"
},
{
"id": "ceca4d68-e3bf-4f3d-bdb5-9539118104af",
"name": "calendarId",
"type": "string",
"value": "sYe6ePU9xf6TSphIEG8W"
}
]
}
},
"typeVersion": 3.4
},
{
"id": "a6d14bd3-e0df-4484-ac09-4f7b65caeb8d",
"name": "Sticky Note13",
"type": "n8n-nodes-base.stickyNote",
"position": [
460,
280
],
"parameters": {
"color": 2,
"height": 280,
"content": "## Selecting Agent"
},
"typeVersion": 1
},
{
"id": "87c4a4da-0dcb-4c0b-9d12-7e204b1be253",
"name": "Create Chat Session",
"type": "n8n-nodes-base.httpRequest",
"position": [
560,
1480
],
"parameters": {
"url": "https://api.retellai.com/create-chat",
"body": "={\n \"agent_id\": \"agent_f3a68dc60637485d5851053040\",\n \"retell_llm_dynamic_variables\": {\n \"customer_name\": \"{{ $('Webhook2').item.json.body.customer_name }}\",\n \"contactId\": \"{{ $('Webhook2').item.json.body.contactId }}\",\n \"pain_point\": \"{{ $('Webhook2').item.json.body.pain_point }}\",\n \"email\": \"{{ $('Webhook2').item.json.body.email }}\"\n }\n}",
"method": "POST",
"options": {},
"sendBody": true,
"contentType": "raw",
"sendHeaders": true,
"rawContentType": "application/json",
"headerParameters": {
"parameters": [
{
"name": "Authorization",
"value": "Bearer YOUR_BEARER_TOKEN"
},
{
"name": "content-type",
"value": "application/json"
}
]
}
},
"typeVersion": 4.2
},
{
"id": "646e38d3-64c9-4a83-8ae8-3c19c5fea30a",
"name": "Update Custom Fields",
"type": "n8n-nodes-base.httpRequest",
"position": [
2160,
660
],
"parameters": {
"url": "=https://services.leadconnectorhq.com/contacts/{{ $('Webhook').item.json.body.call.retell_llm_dynamic_variables.contactId }}",
"body": "={\n \"customFields\": [\n {\n \"id\": \"nWM7SzcOoEl4PCfymWe3\",\n \"value\": \"{{ $json.customFields[0].field_value }}\"\n },\n {\n \"id\": \"01gG4gsZCm4le2h3pTFw\", \n \"value\": \"{{ $json.customFields[1].field_value }}\"\n },\n {\n \"id\": \"PsG0LQ8mWOe7JqDJivHA\",\n \"value\": \"{{ $json.customFields[2].field_value }}\"\n },\n {\n \"id\": \"iTFD8OLVnFIWSezWhU2c\",\n \"value\": \"{{ $json.customFields[3].field_value }}\"\n },\n {\n \"id\": \"UBDsU3VRZ4mKFJL5B825\",\n \"value\": \"{{ $json.customFields[4].field_value }}\"\n },\n {\n \"id\": \"W5ptzXN5tbvWMvtWYBWw\",\n \"value\": \"{{ $json.customFields[5].field_value }}\"\n \n },\n {\n \"id\": \"Cugyhex6AU7WJkpk4SSa\",\n \"value\": \"{{ $json.customFields[6].field_value }}\"\n }\n ]\n}",
"method": "PUT",
"options": {},
"sendBody": true,
"contentType": "raw",
"sendHeaders": true,
"authentication": "genericCredentialType",
"rawContentType": "application/json",
"genericAuthType": "httpHeaderAuth",
"headerParameters": {
"parameters": [
{
"name": "Version",
"value": "2021-07-28"
},
{
"name": "content-type",
"value": "application/json"
}
]
}
},
"credentials": {
"httpHeaderAuth": {
"id": "YOUR_CREDENTIAL_ID",
"name": "API account"
}
},
"typeVersion": 4.2
},
{
"id": "7cfb8d77-afec-4fce-b7b1-737fff18640f",
"name": "Update Details",
"type": "n8n-nodes-base.httpRequest",
"position": [
3340,
640
],
"parameters": {
"url": "=https://services.leadconnectorhq.com/contacts/{{ $('Webhook').item.json.body.call.retell_llm_dynamic_variables.contactId }}",
"body": "={\n \"firstName\": \"{{ $json.firstName }}\",\n \"lastName\": \"{{ $json.lastName }}\",\n \"email\": \"{{ $('Webhook').item.json.body.call.call_analysis.custom_analysis_data.customer_email }}\"\n}",
"method": "PUT",
"options": {},
"sendBody": true,
"contentType": "raw",
"sendHeaders": true,
"authentication": "genericCredentialType",
"rawContentType": "application/json",
"genericAuthType": "httpHeaderAuth",
"headerParameters": {
"parameters": [
{
"name": "Version",
"value": "2021-07-28"
},
{
"name": "content-type",
"value": "application/json"
}
]
}
},
"credentials": {
"httpHeaderAuth": {
"id": "YOUR_CREDENTIAL_ID",
"name": "API account"
}
},
"typeVersion": 4.2
},
{
"id": "edc88946-c151-450d-a75f-87bc9ccec2b7",
"name": "Sticky Note17",
"type": "n8n-nodes-base.stickyNote",
"position": [
2820,
600
],
"parameters": {
"color": 3,
"width": 680,
"height": 240,
"content": "## Update Customer Details"
},
"typeVersion": 1
},
{
"id": "c009fc08-adce-47f2-8000-31e6b54a57e5",
"name": "Name Extractor",
"type": "n8n-nodes-base.code",
"position": [
2860,
660
],
"parameters": {
"jsCode": "const fullName = $('Webhook').first().json.body.call.call_analysis.custom_analysis_data.customer_name || \"\";\n\nconst match = fullName.match(/^(\\S+)(?:\\s+(.*))?$/);\n\nconst firstName = match ? match[1] : \"\";\nconst lastName = match && match[2] ? match[2] : \"\";\n\nreturn [\n {\n json: {\n firstName,\n lastName\n }\n }\n];\n"
},
"typeVersion": 2
},
{
"id": "27009911-0655-49ed-b298-7d03ba358260",
"name": "IF Data Exists",
"type": "n8n-nodes-base.if",
"position": [
3040,
660
],
"parameters": {
"options": {},
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "or",
"conditions": [
{
"id": "7b4182be-edd2-4e17-89ed-2608ae663381",
"operator": {
"type": "string",
"operation": "notEmpty",
"singleValue": true
},
"leftValue": "={{ $('Webhook').item.json.body.call.call_analysis.custom_analysis_data.customer_email }}",
"rightValue": ""
},
{
"id": "02a83873-3d56-4d31-8da6-9bcee0bbabc1",
"operator": {
"type": "string",
"operation": "notEmpty",
"singleValue": true
},
"leftValue": "={{ $('Webhook').item.json.body.call.call_analysis.custom_analysis_data.customer_email }}",
"rightValue": ""
}
]
}
},
"typeVersion": 2.2
},
{
"id": "0a25595a-6ead-4916-81bb-4bc65daa4ec2",
"name": "If2",
"type": "n8n-nodes-base.if",
"position": [
2960,
940
],
"parameters": {
"options": {},
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "1e50f115-5142-492d-80c6-458c3028e258",
"operator": {
"type": "string",
"operation": "equals"
},
"leftValue": "={{ $('Webhook').item.json.body.call.agent_name }}",
"rightValue": "SMMA Bot - Inbound"
}
]
}
},
"typeVersion": 2.2
},
{
"id": "2cc4048c-b830-4805-9372-9f34cbc0e2b4",
"name": "remove tag",
"type": "n8n-nodes-base.httpRequest",
"position": [
3340,
940
],
"parameters": {
"url": "=https://services.leadconnectorhq.com/contacts/{{ $('Webhook').item.json.body.call.retell_llm_dynamic_variables.contactId }}/tags",
"method": "DELETE",
"options": {},
"jsonBody": "{\n \"tags\": [\"answered\"]\n}",
"sendBody": true,
"sendHeaders": true,
"specifyBody": "json",
"authentication": "genericCredentialType",
"genericAuthType": "httpHeaderAuth",
"headerParameters": {
"parameters": [
{
"name": "Version",
"value": "2021-07-28"
},
{
"name": "content-type",
"value": "application/json"
}
]
}
},
"credentials": {
"httpHeaderAuth": {
"id": "YOUR_CREDENTIAL_ID",
"name": "API account"
}
},
"typeVersion": 4.2
},
{
"id": "ad454caf-6494-4022-b816-ece49df83657",
"name": "OpenAI Chat Model2",
"type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
"position": [
1960,
-80
],
"parameters": {
"model": {
"__rl": true,
"mode": "list",
"value": "gpt-4o-mini"
},
"options": {}
},
"credentials": {
"openAiApi": {
"id": "YOUR_OPENAI_CREDENTIAL_ID",
"name": "OpenAI account"
}
},
"typeVersion": 1.2
},
{
"id": "1cb177b1-3ca4-4b3e-9767-f1926ae8450d",
"name": "Call report",
"type": "@n8n/n8n-nodes-langchain.chainLlm",
"position": [
1320,
-280
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}
],
[
{
"node": "Structured Transcript Summary",
"type": "main",
"index": 0
}
]
]
},
"If Negative Sentiment3": {
"main": [
[
{
"node": "Negative Calls",
"type": "main",
"index": 0
},
{
"node": "All Calls + Negative",
"type": "main",
"index": 0
}
],
[
{
"node": "All Calls",
"type": "main",
"index": 0
}
]
]
},
"Switching Request Type": {
"main": [
[
{
"node": "For Call",
"type": "main",
"index": 0
}
],
[
{
"node": "For Chat",
"type": "main",
"index": 0
}
]
]
},
"If chat session Exists1": {
"main": [
[
{
"node": "Create Chat Session",
"type": "main",
"index": 0
}
],
[
{
"node": "Chat Id Input3",
"type": "main",
"index": 0
}
]
]
},
"All Calls Report Creation": {
"main": [
[
{
"node": "If Negative Sentiment2",
"type": "main",
"index": 0
}
]
]
},
"-ive Calls Report Creation": {
"main": [
[
{
"node": "Structured Transcript Summary",
"type": "main",
"index": 0
}
]
]
},
"Human Friendly Time Formatter": {
"main": [
[
{
"node": "Successful Booking to GHL",
"type": "main",
"index": 0
}
]
]
},
"Structured Transcript Summary": {
"main": [
[
{
"node": "If Negative Sentiment3",
"type": "main",
"index": 0
}
]
]
},
"Human Friendly Time Formatter1": {
"main": [
[
{
"node": "Successful Booking to GHL1",
"type": "main",
"index": 0
}
]
]
}
}
}